Un'kuppd š¤ FAQ
Coffee that makes you feel at home, anywhere.ā¢
Curious about Unākuppd but have some questions?
(Weāll do our best to answer šš¼)
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1. What do the coffees taste like?
Single origin coffees are a little bit like different wine grapes. Each has a unique flavor, and just like a winemaker would ferment varietals differently, we roast each single origin differently to best bring out its unique flavors.Ā Every crop is different, but here is what you can expect with our current line-up:
Our Colombia is rich and fruity, our Costa Rica is smooth and chocolatey, and our Ethiopia is bright and rosey š¹
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2. What if I donāt like the coffee?
Then we'll give you your money back or help you with an exchange š We do our best to live by the Golden Rule, treating our customers the way that we'd like to be treated.
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3. What is the cost of shipping, and why?
Flat rate shipping is $4.99 for anywhere inside the continental United States and is available for any shipment under 1lb. This flat rate shipping generally takes between 6-10 business days.
As a thanks for their loyalty, we offer free shipping on all subscriber (subscription) orders.
Many customers ask why we charge these amounts, and our answer is simple: We charge what is charged to us. We never add any additional fees for shipping.
We would love to offer shipping at a lower cost, and we are always looking for options to provide the best possible delivery service. We will always pass this savings onto you. Itās our promise to you.
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4. Is this instant coffee?
Nope :) Our pour-over packs contain ground, specialty coffee that you brew with hot water. It's a little like having all that fancy coffee grinding and pour-over equipment in your pocket.
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5. What does āspecialty gradeā mean?
It means the green coffee has earned 80+ points on a 100-point scale. All of our coffees are specialty grade, which means they taste pretty darn good.
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6. What if I tear one of the packets or accidentally drop it into my mug?
Just let us know, and we'll replace or refund you for the damaged packet šš¼
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7. Is the packaging recyclable?
The outer packaging is recyclable, and we hear that plants love using our spent coffee grounds as fertilizer š»
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8. Are the coffees organic?
Our single origin Ethiopia and Colombia are organic.Ā
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9. How long will the coffee stay fresh?
We recommend drinking within a couple of months of purchase to taste the coffee at its freshest, but the coffee is still delish for a year or more šš½
Ā What are people saying about Unākuppd?
āIāve tried quite a few āon the goā style coffees and often end up disappointed.ā
"That was not the case this time! It really tasted like a fresh brewed cup of coffee with good taste. The Colombian is strong flavored but not burnt at all! That alone is hard to find. Iām so happy I ordered!"Ā ā K. Michelle
āIāve been a barista for multiple years at 2 different coffee shops and enjoy making coffee as a hobby almost daily...ā
"The coffee was INCREDIBLE and so fresh!Ā The oragami filter was super easy to figure out and stayed on the mug really well. Despite the alternative method, the coffee was still just as smooth as a normal pour-over."Ā ā Haley F
āThis is great for taking on the road. If you are a daily coffee shop patron it's a great value for what has proven to be better coffee than most coffee shops.ā
Ā ā James B.
